Payment and Postage
Buying from Engineers Shop
Simply browse our catalogue and add any items you desire to the shopping basket. When ready to pay, click on the checkout button. If you are a first time visitor, we will ask you to register and provide a delivery address.
Website orders can be paid for instantly using credit and debit cards.
We use Paypal to process our payments. (Note: you do not require a Paypal
account). Alternatively, we are happy to accept payment by cheque please
send to the address stated at the order stage.
Items Out of Stock
If any of the items ordered are not in stock we will await its arrival
or back order it if the delivery is a long time and let you know
via the registered email address. You will not be charged for additional
postage if the item is out of stock and we forward at a later date
after the additional order.
Shipping Costs
Standard Delivery will be by courier or Royal Mail depending upon the size/weight of the consignment and will normally take 4 working days. This is dependant on availability of stock. If there is any problem with stock / dispatch we will contact you either by email or telephone.
Postage cost is £3.50 for any order under a total value of £115.00.
Any order over this value will be delivered free of charge.
Customers Responsibility
It is the responsibility of the purchaser to ensure that someone will be available at the delivery address to accept delivery however if there is no-one there when they try to deliver the courier/Royal Mail should leave their details and it is your responsibility to contact them as soon as possible to rearrange. For obvious security reasons the parcel can only be delivered to the address as processed, or in the case of Royal Mail, collected with the relevant paperwork so no attempt should be made to arrange an alternative delivery point. Any consignment not delivered within a few days may be returned to us & the purchaser will be responsible for outgoing and return carriage charges so any refund made will be less these amounts.
If you are ordering on behalf of a business or you wish to have your order delivered to your work address and you work within a large organisation, please be aware that it may not be feasible for the courier to bring the parcel directly to you. The parcel may be left with goods in, the post room or the reception area where the courier will obtain a signature for your order. To avoid confusion please only arrange delivery to your work place once you have confirmed that the above is acceptable.
We cannot accept responsibility for delays caused by Royal Mail and/or other courier services but do find the vast majority of shipments are delivered within the relevant consignment period. Unfortunately we cannot guarantee the use of any particular carrier/delivery company.
The delivery service (delivery & packing) costs given on the site
is for UK mainland only. We cannot accept and process orders for invoice
or delivery outside of the UK. In some instances we may be able do so
for Republic of Ireland/Eire but this would depend upon the size/nature
of the order. Please contact us before placing such an order for details & delivery
costs and note we cannot offer next day service to any part of Ireland/Eire.
Some Highland & Island postcodes may have a delivery surcharge or
may be subject to a longer delivery time. This will be advised before
we ship with an option to cancel or you can contact before submitting
your details on the site.
Guarantee
All our products are guaranteed for 12 months.
